In most companies we visit, the real work does not happen in the project management system. It happens on WhatsApp. A “Warehouse” group, a “Kraków crew” group, a “Night shift” group. A photo of a fault, a quick “who can cover tomorrow?”, an invoice sent in a private message. It works until someone asks where the decision from three weeks ago is, or who approved the change of scope.
The problem has two layers. The first is control: a private messenger does not meet company security requirements, and customer and employee data ends up on private phones. The second is wasted time: someone has to copy what was agreed from the chat into the CRM, a spreadsheet or the task system. Slack and Teams solve the first problem, but people in the field, on the shop floor or on a building site simply do not use them, because they were designed for the desk, not for the phone.
What is Zenzap?
Zenzap is a company chat built for the phone, where AI agents work alongside people. The vendor's tagline is “Collaborative AI Agents for Teamwork”: a team chat with agents that take action and get work done.
The company was founded in 2022, has teams in the US, Tel Aviv and Europe, and in October 2026 announced USD 44 million in funding from Bessemer Venture Partners and Lightspeed. Teams at FedEx, Starbucks, Taco Bell and Dollar General use Zenzap, among others. According to the vendor, that adds up to more than 10,000 teams and more than 15,000 active agents.
What sets Zenzap apart?
1. AI agents in the group chat
You add an agent to a group the way you add a new employee. It sees the context of the conversation, and the whole team can use it and correct it. The vendor promises a ready agent in about 90 seconds, with no code and no prompt writing. Agents analyse, flag problems, automate, act, coordinate and learn how the team works. An agent's memory belongs to one chat, so what was agreed in the “Service” group does not mix with the “Sales” group.
2. Ready-made scenarios we know from Polish companies
The site offers templates: fault reports (a report with a photo; the agent creates a task in the right system and follows it until the case is closed), onboarding a new employee, qualifying and assigning leads, reminders about overdue invoices, shift handover, shift swaps and scope-change updates on a building site. These are exactly the processes that live in messages and in people's heads today.
3. Connections to the tools you already use
Zenzap connects to hundreds of apps, including HubSpot, Salesforce, Gmail, Google Drive, Stripe, QuickBooks, Xero, DocuSign, BambooHR, Personio and HiBob. There is also a ready agent for monday.com that tidies up tasks and tracks project progress. So the agent does not have to “live” only in the chat: it can record a decision where it really belongs.
4. Control instead of “wild AI”
This is the point every business owner should care about. The administrator decides who can add agents, what agents are allowed to do (read-only, for example), which chats they can access and which actions need a person's approval. Agents do not store passwords; they work through authorised connections. The vendor declares compliance with GDPR, SOC, HIPAA and ISO, and states that customer data is not used to train AI models. The details are in its public Trust Center.
5. Everything you expect from a chat
Groups and private messages, to-dos built into the conversation, scheduled messages, transcription of voice notes, voice and video calls, AI search across the chat history, and turning messages into tasks.
What does it cost?
Zenzap charges a flat rate per team, not per user, which makes a big difference as the team grows:
- Free: no charge, unlimited users, all features and 100 AI credits a month.
- Business+: from USD 50 a month in total for a team of up to 5, with agents, API and call recording with transcription.
- Lite (chat only, no agents): USD 51 a month in total for a team of up to 20.
- Enterprise: individual pricing, SSO/SAML/SCIM, audit logs, a dedicated account manager.
Paying annually is up to 33% cheaper. Larger teams are priced individually.
Zenzap, or Slack and Teams?
If the whole company sits at computers and already has Microsoft 365, Teams will probably do. If the team is technical and lives on integrations, Slack is still strong. Zenzap wins where most people work from a phone: retail, food service, construction, field service, logistics, hospitality and franchise networks. In other words, everywhere WhatsApp rules today.
Velg's view
We do not recommend tools because they are fashionable, only because they solve a specific problem. Zenzap makes sense when:
- your field team coordinates on private messengers,
- someone copies the same information by hand from the chat into other systems,
- you want to bring AI into the team, but under control, with clear permissions and human approval.
It makes no sense when the problem is not communication but the lack of an orderly process. An AI agent added to chaos automates the chaos. That is why we start with the process and only then choose the tool.
Full disclosure: Velg is the first official Zenzap partner in Poland. The partnership gives us direct contact with the product team and knowledge of what is coming in future versions. It does not change what we recommend. If another tool is the better choice for your company, we will say so plainly.
Is your team still arranging everything on WhatsApp? Write to us at hello@velg.io and we will show you what one of your processes could look like in Zenzap.